Refund policy

Last updated: October 29, 2026

7-day return requests

You may request a return within 7 calendar days after your order is delivered. To be eligible for a change-of-mind return, the item must be unused, unwashed, free of pet hair and odors, and in its original condition with its original packaging.

How to request a return

Email service@takecatsout.com with your order number and the item you wish to return. Please contact us before sending anything back. We will review your request and provide return instructions and a United States return address. After an approved return request, there is no separate deadline for mailing the item back. Arrange your own shipping label with a carrier. Do not send a return to the address printed on the original shipping parcel unless we specifically instruct you to do so.

Exchanges

We accept exchanges. Contact us with your order number to request an exchange and we will provide instructions.

Return shipping and fees

• For a change-of-mind return, you are responsible for return shipping costs.
• If an item is defective, damaged, or different from what you ordered, we cover the necessary return shipping costs. Contact us promptly with your order number and a description of the issue; photographs can help us resolve it.
• We do not charge a restocking fee.

Refunds

After we receive and inspect the returned item, we will notify you of the result. Approved refunds are processed to the original payment method within 10 business days after receipt and inspection. Your payment provider may require additional time to post the refund.

Your rights

The 7-day change-of-mind return window and unused-condition requirements do not limit any rights or remedies you have for defective, damaged, misdescribed, or incorrect goods under applicable law.

For help with a return or refund, contact service@takecatsout.com. For delivery information, see our Shipping Policy.